Ritva Falla Oy respects the privacy of its customers. The customer’s personal and other information obtained through the FALLA FINLAND online store is processed only to the extent that we can offer our customers products and services in the best possible way. In our operations, we process personal data related to order processing, marketing and customer relationship management.

Registrar

Ritva Falla Oy
Business ID FI26338616
Korkeavuorenkatu 2
FI-00140 Helsinki

Contact person

Ursula Ilmes
Korkeavuorenkatu 2
FI-00140 Helsinki
Phone: +358 (50) 366 1153
Email: ursula.ilmes@fallafinland.com

Name of the register

Ritva Falla Oy's FALLA FINLAND online store customer register

Basis for keeping the register

The person has registered as an online store customer of Ritva Falla Oy, purchased goods at www.fallafinland.fi or www.fallafinland.com or subscribed to Ritva Falla Oy's electronic newsletter.

Purpose of the register

The purpose of the register is to manage Ritva Falla Oy's customer relationships and identify users, as well as to archive and process customer orders. The register is also used to track lost packages. The register can also be used to develop Ritva Falla Oy's customer service and online store, to carry out customer surveys, to target benefits and other marketing measures and customer communications to be of interest to the customer, and for statistical purposes. The information can be used for targeted advertising to those who have given marketing permission. Marketing measures can include email marketing, direct marketing and digital marketing such as search engine advertising. The information is not used for marketing purposes without the customer's consent.

Data content of the register

The personal register contains the following information:

The person's first and last name

Email address, postal address and telephone number

Information on processed orders, including payment information and purchase history

Order tracking information

Feedback given and messages sent, as well as complaints

Information on marketing permits and bans

 

Disclosure of information

Ritva Falla Oy uses partners such as payment service providers and logistics partners to maintain customer and service relationships. Due to technical and practical reasons related to the use of data, data may be stored on the servers of external service providers used by Ritva Falla Oy, and these external service providers may process data on behalf of Ritva Falla Oy. We only provide these partners with the data they need to provide the agreed services.

Our online store is hosted by Shopify. Shopify processes our customers' data when they visit and make purchases on our online store. Shopify's Terms of Service can be found at https://www.shopify.com/legal/terms, and Privacy Policy: https://www.shopify.com/legal/privacy, as well as information about how you can control the data Shopify collects:https://privacy.shopify.com/en 

Information is not transferred outside the EU or the European Economic Area.

We use Klarna as the provider of the store's purchase transaction (check-out). This means that we may transfer your personal data in the form of contact and order information to Klarna when the store purchase transaction has been uploaded so that Klarna can manage your purchase. Your transferred personal data will be processed in accordance with Klarna's own privacy policy.

As a general rule, data will not be transferred outside the territory of the Member States of the EU or the European Economic Area unless this is necessary for the purposes of processing personal data or for the technical implementation of the data processing. The data transfer will comply with the data protection regulations in force at any time.

Ritva Falla Oy may disclose customer information to authorities pursuant to a mandatory legal requirement within the limits permitted and required by applicable law.

The rights of the data subject

The customer has the right, within the limits set by law, to check what information Ritva Falla Oy has collected about him; to demand the correction or deletion of incorrect, unnecessary, incomplete or outdated personal data and to prohibit Ritva Falla Oy from processing his personal data for direct marketing and market and opinion research.

Access to personal information

The data subject has the right to view the personal information about him in our customer register by submitting a written request signed by the customer. The request must be submitted to the contact person of the register at Ritva Falla Oy.

Correction of information

The data subject has the right to demand the correction of incorrect information by contacting the contact person of the register at Ritva Falla Oy.

Withdrawal of consent and deletion of data

If the processing of personal data is based on the consent of the data subject, he may withdraw their consent at any time by contacting the contact person of the Ritva Falla Oy register.

Right to restriction of processing

The data subject has the right to restrict the processing of personal data under the conditions set out in the data protection regulations.

Right to data portability

The data subject has the right to transfer data from one system to another under the conditions set out in the data protection regulations.

Right to object to the processing of personal data

The data subject has the right to object to the processing of his personal data under the conditions set out in data protection regulation, such as the right to prohibit the processing and disclosure of data concerning him for direct marketing purposes, by contacting the data controller.

Right to lodge a complaint with a supervisory authority

The data subject may lodge a complaint with the Data Protection Officer regarding the processing of his personal data. For more information, see https://tietosuoja.fi/en/home

Principles  of register protection and data retention

The customer register is stored electronically and is appropriately protected from outsiders by firewalls and other technical protection measures.

Only designated persons are entitled to use and maintain the register data. Each user has a personal username and password.

We retain personal data for as long as it is necessary to fulfill the processing purposes specified in this privacy policy. If necessary for legal obligations, we may retain the data for longer.

Changes to Privacy Policy

We reserve the right to change this Privacy Policy from time to time. Changes and clarifications will be effective immediately upon posting on the website.