Shipping policy
Delivery time and method as well as delivery costs in the EU
We process incoming orders within two (2) business days. Shipping costs for products purchased from the online store include postage and packaging costs. We deliver orders in the EU region to Austria, Belgium, Denmark, Germany, Luxembourg, the Netherlands, Spain (excl. Canary Islands) and Sweden.
For Sweden and Denmark with Post Pickup Parcel, delivery to the post office pick-up point of your choice eur 10 delivery time 2 – 5 business days OR UPS Standard delivery to your home address or to a UPS pick-up point eur 15 delivery time 2 - 5 business days OR UPS Express Saver to home address or UPS pick-up point eur 20 delivery time 1 - 2 working days.
Austria, Belgium, Germany, Luxembourg, the Netherlands and Spain (excl. Canary Islands) Posti Parcel Connect to the pick-up point or home address of your choice eur 10 delivery time 2 – 8 business days OR UPS Standard delivery to your home address or to a UPS pick-up point eur 15 delivery time 2 - 5 business days OR UPS Express Saver to home address or UPS pick-up point eur 20, Saver delivery time 1 - 2 working days.
If the product does not arrive within a reasonable time frame and FALLA FINLAND customer service has not contacted the customer, please contact our customer service at info@fallafinland.com or 050 326 0336.
Ritva Falla Oy reserves the right to refuse the order if necessary. In such a case, the payment will be returned to the customer within 14 days.
Delivery time and method as well as delivery costs in Finland
We process incoming orders within two (2) business days. Shipping costs for products purchased from the online store include postage and packaging costs. The ordered products are delivered to Finland as a postal package or you can pick them up at FALLA FINLAND Shop Korkeavuorenkatu 2, 00140 Helsinki. Delivery costs: delivery to the nearest post office EUR 6, delivery to home address EUR 10, collection from FALLA Finland Shop EUR 0.
With the Postipaketti delivery method, the package is delivered to the nearest post office, where the package can be picked up. If the customer provides their mobile phone number when ordering, the customer will also receive a mail arrival notification as a text message. Posti keeps the package in the post office for seven (7) days, after which the package is returned to Ritva Falla Oy. With the Kotipaketti delivery method, the package is delivered to the address given during the order. For this, the customer must provide his phone number so that Posti can agree a delivery time separately with the customer.
If the product does not arrive within a reasonable time frame and FALLA FINLAND customer service has not contacted the customer, please contact our customer service at info@fallafinland.com or 050 326 0336.
Ritva Falla Oy reserves the right to refuse the order if necessary. In such a case, the payment will be returned to the customer within 14 days.
